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Carrollton’s unsung heroes

Natalie+Eskert%2C+Education+Technology+Specialist
Natalie Eskert, Education Technology Specialist

and Olga Rocio Rivas ’22

“I love the technology department. When I send a support ticket they are so fast, and efficient and helpful, and friendly, and I can’t say enough good things about them,” says Ms. Arca, Montessori and Primary School Secretary.  From iPads to Surfaces, most Carrollton students access some form of technology throughout the day. The technology department receives more than 250 tickets a week, not including helping at least 100 students and faculty members in person on both the Barat and Duchesne campuses. “They’re very nice and super helpful and I appreciate all they do for us,” says Eva Maria de Ramon ‘22.

But fixing laptop issues is not their only job. The technology department is responsible for “… anything that has to do with the gathering, the organizing or the dissemination of information – aside from library sciences. So everything from all your email, internet access, servers, to eBook subscriptions, to all the the software memberships – we oversee. You know we support your devices, your computers and anything that has a computer in it – the phone system, the security system, the fob systems, all of those fall in our department,” says Mr. Carver, Director of School Technology.

Besides all of these responsibilities, the technology department is responsible for keeping us safe from viruses, malware, spam, hacking, phishing, worms, trojans, bots, spyware, adware, scams, and keeping your data protected. “We have a number of great partners such as Microsoft and Google that also provide a support for those things. We have a virus protection client, that we use to protect our servers,” says Mr. Carver. 

He continues, “Now that the school is BYOD (bring your own device) for the high school it’s a little bit more challenging to protect your individual computers. What we do is try to be informed about your particular device that has to be fixed. Our team takes a quick look to make sure you have some kind of virus protection and make sure your updates are current because it is a much more open environment than it was three or four years ago.”

“The technology department is always working on keeping our devices safe and protected. It is a lifesaver,” says Ms. Jainaba Jaye, Physical Education and French Teacher.

Meet the team:

 

 

 

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